Voucher & Coupon Terms and Conditions

Terms and conditions for redeeming vouchers and coupons issued as part of promotional activities on www.mediarath.de.

The following terms apply to all vouchers and coupons issued by mediarath, unless otherwise specified.

Definitions and General Conditions

Coupons are promotional or discount codes that cannot be purchased. They are issued by mediarath as part of marketing campaigns (e.g., flyers, package inserts, newsletters, social media promotions). They reduce the shopping cart value by either a percentage (e.g., 10%) or a fixed amount (e.g., €10).

Vouchers (e.g., gift vouchers) can be purchased and reduce the shopping cart value by a fixed amount (e.g., €10). They may be subject to separate redemption conditions, which are communicated at the time of purchase.

The specific conditions for redeeming any voucher or coupon are always communicated directly in connection with the respective code (e.g., in the newsletter, promotion, or on the product page).

Usage

• Each voucher or coupon can only be redeemed once per customer and per order.
• Only one voucher or coupon can be applied per order.
• Combining multiple vouchers or coupons is not permitted.
• Cash payouts or retroactive application to past orders are excluded.
• Vouchers and coupons can only be redeemed in the online shop at www.mediarath.de.
• The resale or public distribution of vouchers or coupons is not permitted.
• Vouchers or coupons issued as part of direct promotions (e.g., flyers inside packages) are intended only for existing customers who have already placed at least one order on mediarath.de.
• Vouchers and coupons are non-transferable to other customer accounts.
• PreOrder items are excluded from voucher/coupon redemption.
• Shipping costs are not discountable.
• Vouchers and coupons cannot be used to purchase gift vouchers, books, or magazines.

Validity

Digital vouchers and coupons issued as part of time-limited promotions expire at the end of the promotional period stated on the website or in the newsletter and can only be redeemed during that period.

Printed promotional or discount codes (e.g., flyers or package inserts) constitute time-limited marketing promotions and are not vouchers in the legal sense. They do not create a legal claim to a discount and are voluntary promotional offers that may be changed or discontinued by mediarath at any time.

If no specific expiry date is stated, printed promotional or discount codes are valid only until the end of the calendar quarter following the date on which the customer received them. After this period, the codes may be technically deactivated. There is no entitlement to redemption, extension, or replacement—regardless of when the flyer or promotional material was received.

Purchased gift vouchers may be subject to separate validity rules, which are communicated to the buyer at the time of purchase.

A subsequent redemption or extension of expired vouchers or coupons is excluded unless expressly agreed otherwise.

Minimum Order Value

In some cases, redeeming a voucher or coupon requires reaching a minimum order value. This requirement is always communicated directly in connection with the voucher or coupon (e.g., “5% discount on orders from €50”).

Technical Redemption Notes

Redemption is carried out by entering the voucher/coupon code in the shopping cart or during checkout. If a code has expired or is invalid, the system will display an appropriate message. In such cases, there is no entitlement to retroactive redemption.

Returns

In the event of a return, the refunded amount corresponds to the purchase price reduced by the applied voucher or coupon. There is no entitlement to reimbursement or replacement of the originally used voucher or coupon.